CORONAVIRUS UPDATE

CORONAVIRUS UPDATE

We have been supporting our lovely customers for more than 25 years – and we want to reassure you that you can continue to trust us now to help you through these unprecedented times.

Naturally, everyone is worried about their holiday bookings and we are doing all we can to help.

We are no longer allowed to open our shop but we are working Monday – Saturday to help and support you with any queries you may have relating to existing bookings or new enquiries

You can contact us on;
01932 866663
info@travellersboutique.com

Mon – Fri: 9.30am – 4.30pm
Saturday:  9.30am – 1pm

Sunday – Closed

We would like to thank you for your continued loyalty, support and your patience and understanding. We have received lots of kind messages and this reminds us all of why we love this industry. We are also very grateful for the biscuits, chocolates and flowers we have received, these are helping us to get through these difficult days!

We are taking bookings for later this year and for 2021 and we hope that by booking your holiday it will give you something to look forward to. You may want to plan a special family holiday with loved ones. We are seeing families booking holidays for next year where Grandparents, Parents and Children can all holiday together after this awful time of not being able to spend quality time together. If you would like ideas for next year then please don’t hesitate to call or email us. There are some great early booking prices to be had and by booking early you will get this year’s prices instead of the much higher prices that the trade anticipates for next year when this crisis is over. You will only need to pay a small deposit when booking

With our heartfelt thanks for your ongoing support and kindness.

April 25 2020

We are closely monitoring the ongoing Covid-19 (Coronavirus) situation and are following the advice of the Foreign & Commonwealth Office (‘FCO’). Please bear with us at this difficult time as we are currently experiencing high workloads with reduced staff

Rest assured that we are working closely with the relevant authorities to keep fully informed of all the latest developments.

If you are not due to travel within the next 14 days, we recommend that you wait before contacting us to ensure we have the most up-to-date policy information for your travel. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity.

What is the current situation (as of 25 April)?

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO is currently advising against all non-essential overseas travel for British nationals. This advice could be in place for the foreseeable future, however, this travel restriction could be removed at any time.

We currently do not know when this measure will be lifted, so we recommend you wait until 2 weeks before you are due to travel before contacting us if we have not contacted you sooner.

Some airlines such as Easyjet are only cancelling 7 days ahead,  but don’t worry we will be in contact as soon as we hear anything regarding your departure date

For clients with future bookings where the balance has not yet been paid,  this will still need to be paid by the date on your invoice from us. Please be aware that non-payment of balances may result in your holiday being cancelled and you would lose any deposit paid. For your peace of mind if you do pay your balance and your holiday cannot go ahead as planned your money will be fully protected by ABTA and ATOL. You will either be offered a refund credit note or the opportunity to change your reservation to a different date. Alternatively, we could arrange a cancellation invoice for you should you wish to claim off of your insurance

If your balance is becoming due and you are apprehensive about travelling  please contact us at your earliest convenience and we will try and see if we can move your holiday dates to later in the year or 2021

Bookings for Autumn/Winter 2020 and 2021 are not affected.

Please keep well and stay safe